FAQs

Most orders over $150 on AirstreamSupplyCompany.com are free. So, enjoy some shopping.  Need a new Mattress? Check out our Airstream Custom Mattresses.

For questions specific to Name Your Airstream, please email [email protected].

Please contact Name Your Airstream at [email protected]. promptly with any changes to your shipping information

Yes, but the badge will see wear over time in the elements.  We recommend you put on the inside of your travel trailer.

Unfortunately, after you submit your order, it automatically gets submitted to the printer.  We will be unable to make a change. Please verify that all information has been entered correctly before you submit.

The Virtual Caravan is a place for you to share your story. Tell us about your Airstream and your travels or future adventures. Share your photos and follow along with other virtual caravanners who are on the road!

Yes, those who have an officially registered Airstream are eligible for the Virtual Caravan.

Because we batch production of the Badges to keep the costs down for you, it will take up to 8 weeks for delivery.

To become a Five Rivet Dealership is no small feat. Only the top Airstream dealers who have successfully met the highest standards are recognized for their accomplishments. From the first touch point, each step of the sales process, product delivery, warranty, and beyond - these hardworking dealers have excelled in both sales and service. Five Rivet Dealers are fully committed to curating superior customer experiences and ensuring that the focus remains on quality, not quantity.

These dealers can be identified with the Airstream Five Rivet Dealer mark on our dealer locator. Learn more about the Five Rivet program here.

Airstream Care was created to make ownership easier. The app has preloaded checklists to help remind you of everything you need to do before hitting the road along with campsite arrival and departure lists.

LTE (Long Term Evolution) is a standard for wireless broadband communication for mobile devices.  LTE-A (Long Term Evolution-Advanced) is a major enhancement that allows for the combining of multiple LTE bands for increased speeds and better performance. 

Is it fast? The Airstream Smart Control and Airstream Connected systems were designed to give you broadband streaming capability anywhere that you can get a reliable signal on the AT&T network and free from 2.4Ghz interference. The system is designed to provide enough speed to stream multiple devices while using little power with secure data. See more on Smart Control Technology here and Airstream Connected here.

The Airstream Smart Control and Airstream Connected system uses a Peplink BR1 Mini mobile router that comes equipped with a 2.4Ghz 802.11n single channel Wi-Fi radio. This protocol has a maximum throughput of 72.2 Mbps per second at 20 Mhz. 

Airstream Smart Control is an integrated remote control, monitoring and 4G LTE connectivity system available as OEM equipment on select Airstream vehicles.

Airstream Connected is the same 4G LTE connectivity found in Airstream Smart Control, but does not include the integrated remote control and monitoring system.

Both Airstream Smart Control and Airstream Connected have companion mobile apps to simplify router management, locate your Airstream, feature integrated checklists to make Airstreaming easier, along with customer service and support resources. Read more about Smart Control Technology here, and more about Airstream Connected here.

To find answers online for questions about your Airstream or to get in contact with our support team, please visit our Customer Support page.

All Airstream Travel Trailer exterior lengths are measured from the center of the hitch to the end of the rear bumper. While most of the model floor plan names indicate the trailer length, please see each floor plan specifications page to view the exact dimensions.

Our headquarters is located at 420 W. Pike St. (State Road 274), Jackson Center, Ohio, 45334. Headquarters includes several buildings on both sides of the street. If you’re visiting for a factory tour or for service, head to the lobby of the Airstream Factory Service Center (Northeast side of the street).

We’re currently building a brand new headquarters in Jackson Center. Read more about the new facility here.

Wally Byam founded Airstream in 1931 in Culver City, California. After experimenting with building travel trailers that made camping much more comfortable than rugged, Wally rented a building and opened a small travel trailer factory. The factory has moved since then, but that’s where Airstream was born.

Read more about Airstream’s history here, and more about Wally’s personal history here.

Airstreams were originally built in California, but by 1952, the company had outgrown their space. Rather than stay out west, Airstream founder Wally Byam scouted locations in the midwest where the company could grow and contribute to a community. That year, Airstream officially called Jackson Center, Ohio home.

Read more about Airstream’s history here, and more about Wally’s personal history here.

Wally Byam created the very first Airstream travel trailer in 1929 and founded the company we now know as Airstream in 1931. Read more about Wally, his life, and how he got inspired to create an American icon here.

The prices of our travel trailers and touring coaches vary based on the size, floor plan, and features we build in. Each product’s price is listed right here on our website. Use our menus on the top left to choose a product, or go to our travel trailers page or touring coach page.

You should also talk to your Airstream dealer about what the final price of your Airstream could be. To find your dealer, click here.

Back in the early days of the Wally Byam Caravan Club International, each Airstream that traveled with the caravan was given its own unique number. You can read more about the original caravans and the Airstream numbers here.

You can also give your Airstream its own unique, official name using our registry here.

It takes approximately 350 hours to build each and every travel trailer. Why? Because we build the right way, even if it’s not the easiest or fastest way. Learn more about our process and how we ensure quality meets our own personal standards here.

75% of the hundreds of thousands of Airstream travel trailers we’ve made since 1931 are still roaming the highways all over the world. How? We build them to build not just a lifetime, but for generations and generations to come. Read more about quality story here.

Historic product information, ads, articles, and more are located in our Document Archive. You can search for your specific product or browse our archives to find all sorts of interesting stuff.

Our Document Archive includes parts books for all Airstream models from 1998 through the present model year. Our Manuals page includes owner’s manuals from 2001 through the present model year.

You sure can. Search our Manuals page and download what you need.

The Airstream factory tour starts at 2 p.m. EST Monday through Friday. Meet in the lobby of the Airstream Factory Service Center with time to spare so you can check in and get ready for the tour. For more info on where to go, what to wear, and what you’ll see, click here.

Tour walk-ins are welcome and you do not have to register to attend unless you have a group of 25 people or more. If you have special needs, we encourage you to reach out ahead of time and let us know so we can create a tour experience that works for you.

Learn more about the factory tour here.

The factory tour is free! We’re happy to offer this service to anyone who’d like to attend. For more information on what to expect, what to wear, and when to arrive, click here.

Do you have an Airstream or just an adventurous spirit and a reason to hit the road? We want to hear all about it.

If you’re interested in being part of our Endless Caravan, fill out the form here and tell us more about yourself.

Airstream Ambassadors are Airstream owners who welcome others to the community, help answer questions, attend events, and embody the Airstream brand out there in the world.

If you’re an Airstreamer and interested in being an Ambassador, fill out the form here and tell us more about yourself.

The Wally Byam Caravan Club International is the world’s largest Airstream club. Join with other Airstream owners and get involved in rallies, travel caravans, and other events. Start with a visit to their website here.

Thank you for your interest in working at Airstream. Due to the volume of résumés we receive, we sadly can’t respond to every single one. We do, however, hold onto résumés for three years and continually contact applicants if we have positions that match their knowledge, skills, and abilities.

To learn more about Airstream careers, click here.

"Touring coach" is our name for Airstream motorized RVs. Browse our full line of touring coaches here.

Travel trailers can be towed with a variety of vehicles and are made for a variety of uses – from hauling to traveling to full-time RVing. Browse our full line of Airstream travel trailers here.